Our Privacy Policy was updated on 1 May, 2022. We have revamped the Privacy Policy front and back so that from this date onwards, this Privacy Policy can provide privacy details about how we manage the personal information you disclose when using all Lfwellness products and services, unless a separate privacy policy is provided for a specific Lfwellness product or service.
Please take some time to familiarize yourself with our privacy practices, and let us know if you have any questions.
This Privacy Policy describes how Xiamen Lefan Wellness Science & Technology Co., Ltd. and its affiliated companies (hereinafter referred to as “Lfwellness”, “we”, “our” or “us”) collect, use, disclose, process and protect any information that you give us when you use our products and services. If we ask you to provide certain information in order to verify your identity when using Lfwellness products and services, we will use this information in strict accordance with this Privacy Policy and/or our terms and conditions for users.
This Privacy Policy was developed with full consideration of your needs. It is important that you fully understand our personal data collection and usage practices as well as full confidence that ultimately, you have control of any personal information provided to Lfwellness.
In this Privacy Policy, “personal information” means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information Lfwellness has access about that individual. Such personal information may include but not limit to the information you provide to us or upload, the information specific to you that may be assigned by us, your financial information, social information, device or sim-related information, location information, log information.
By using Lfwellness products and services or other acting permitted by the applicable laws, you are deemed to have read, acknowledged and accepted all the provisions stated here in the Privacy Policy, including any changes we may make from time to time. In order to comply with applicable laws, including local data protection legislation (e. g. General Data Protection Regulation in Europe Union), we will specifically seek prior explicit consent to the particular processing (e.g. automated individual decision-making) of special categories of personal data. Furthermore, we are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, and we are equally committed to ensuring that all our employees and agents uphold these obligations.
Ultimately, what we want is the best for all our users. If you have any questions about the data processing practices summarized in this Privacy Policy, please contact lfwellness@lfwellness.com to address your specific concerns. We will be happy to address them directly.
In order to provide our services to you we will ask you for personal information that is necessary for us to successfully provide those services. If you do not provide us with this personal information, we may not be able to provide our products or services to you.
We will only collect the information that is necessary for its specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. We may collect the following types of information (which may or may not be personal information):
• Information you provide to us or upload (including your contact details): we may collect personal information you provide to us, like your name, mobile phone number, email address, delivery address, Lfwellness account information (e.g. your security related information, name, birthday, gender), or data you may sync with the device you use to access the Lfwellness portal, information used to create your account or related to your account setup on the Lfwellness portal, devices you add or information that you send, and feedback.
• Information related to the handheld device terminal or your SIM card：we may collect information related to the operation of the Lfwellness handheld device terminal. For example, IMEI number and IMSI number. We may also collect information about the device associated with your account. For example, MAC address, DID, network status of the device (IP/network signal), and the version of your firmware.
• Information we designate that is about you：We may collect and use content such as information related to your Lfwellness account.
• Location information(only for specific services/functionalities)：various types of information on your location. For example, region, country code, city code, mobile network code, mobile country code, cell identity, district name, longitude and latitude information, time zone settings, language settings.
• Log information：information related to your use of certain functions, apps and websites. For example, cookies and other anonymous identifier technologies, IP address, network request information, temporary messaging history, standard system logs, and crash information.
• Account credentials： information related to your account credentials. For example, password, password security questions and answers, etc.
• Other information： environmental characteristics value (ECV) (i.e. value generated from Lfwellness Account ID, phone device ID, connected Wi-Fi ID and location value).We may also collect other types of anonymous information which are not directly or indirectly linked to an individual and which is aggregated, anonymized or de-identified. Such information is collected in order to improve the services we provide to you.
Personal information is collected for providing services and/or products to you, and legal compliance on our part under applicable laws. You hereby consent that we may process and disclose personal information to our affiliated companies (which are in the communications, social media, technology and cloud businesses), Third Party Service Providers (defined below) for the purposes stated in this Privacy Policy.
We may use personal information for the following purposes:
• Providing, processing, maintaining, improving, and developing our goods and/or services to you, and services provided through your device or by Lfwellness.
• Communication with you about your device, service, or any general queries, such as updates, device firmware/software updates, customer support, related information, and notices)
• Allowing you to post comments in public forums.
• Conducting promotional activities, such as sweepstakes and events on social media platforms.
• Analyzing and developing statistical information on use of our products and services to better improve our products and services.
• Storing and maintaining information about you for our business operations or legal obligations.
Here are more details on how we use your information (which may include personal information):
• Setting up your Lfwellness Account. Personal information collected when creating a Lfwellness Account on our web sites or through our mobile devices is used for creating the personal Lfwellness Account and profile page for the user.
• Processing your purchase orders. Information relating to e-commerce orders may be used for processing the purchase order and related after-sales services, including customer support and re-delivery. In addition, the order number is used to cross check the order with the delivery partner as well as the actual delivery of the parcel. The receipt details, including name, address, phone number and postal code are for delivery purposes. The email address is used to send parcel tracking information to the user. The list of purchased item(s) is used for printing the invoice and allowing users to see what is in the parcel.
• Allowing you to participate in Lfwellness Forum. Personal information in relation to the Lfwellness Forum or other Lfwellness Internet platforms may be used for profile page display, interaction with other users, participating in the forum.
• Providing Lfwellness Cloud and other Lfwellness services. Information (device or SIM card-related information including IMEI number, IMSI number, phone number, device ID, device operating system, MAC Address, device type, system and performance information and location information including mobile country code, mobile network code, location area code and cell identity) is collected for activating Lfwellness services,e.g. Lfwellness Cloud, call log sync, SMS sync, Find Device, for the purposes of user authentication and activation of the services.
• Diagnosing activation failures: Location related information is used for the purpose of assessing SIM card activation failure (i.e. failure of SMS gateway and network) to identify the network operator of that service, and notify the network operator of that failure.
• Providing other Lfwellness services. Other information collected for each of the Lfwellness services may be used for performing the functions of that service, and to facilitate the provision of that service for the benefit of the user, e.g. downloading, updating, registering, performing or optimizing activities related to Lfwellness services. For example, personal information collected by the Theme Store may be used to provide personalized theme recommendation services based on your downloading and browsing history.
• Recording location information in photos. You have the ability to record your location information while taking a photo. This information will be visible within your photos folder and the location will be put into the header of your photos. If you do not wish to have your location recording while taking a photo, you may turn this off at any time within the camera settings of the device.
• Providing location-based services. In the course of using Lfwellness services, location information may also be used by us or the third party service providers to serve you the correct version of the service and provide accurate details about that location for the best possible user experience, e.g. weather details, location access (as part of the Android platform). You may turn this off at any time by going into the device settings or discontinue use of that application.
• Improving user experience. Some opt-in features, allow Lfwellness to analyze data about how users use the mobile phone and Lfwellness services, so as to improve the user experience, such as sending crash reports.